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This page explains exactly what data mahkotawd collects when you access your account, complete a transaction through GoPay or QRIS, or contact our support team. We wrote this to be clear and direct — read through it so you know what we hold, why we hold it, and how you can act on it.
When you create an account on mahkotawd, we collect the registration details you provide — your name, contact address, and any identity verification material required at the time of sign-up. When you make a deposit or withdrawal using GoPay, QRIS, or DANA, we record the transaction reference, the wallet identifier linked to your account, and the amount involved. We do not store full payment credentials on our own servers; wallet-level authentication is handled by the payment provider directly. We also collect technical session data — device type, browser session tokens, and access timestamps — to keep your account session stable and to detect unusual access patterns. This data is not shared with advertising networks. Where you contact our support team about a transaction query or account issue, we retain the correspondence record for follow-up and verification purposes. Data retention periods vary by category; account records are held for as long as your account remains active and for a period thereafter as required by applicable regulations. Availability of all services described here depends on local law and eligible regions in Indonesia.
This policy applies to your use of mahkotawd through our website and any linked mobile access path. It covers four distinct areas: how your account data is handled, how transaction records are stored, what our site content involves, and where third-party services begin. Understanding the boundary between these areas helps you know which privacy question belongs with us and which belongs with an external provider.
Any data collected during login, registration or identity verification falls within this policy. We hold this data under our account management process. Questions about your account details should come to our support team directly.
Deposit and withdrawal records tied to GoPay, QRIS or DANA transfers are within scope. We store the transaction reference and wallet identifier; the payment provider holds the credential layer on their side, which is outside our policy boundary.
Pages, game lobbies and navigation data you interact with on our platform are covered. We track session behaviour to keep the site stable for your device. This data is used for platform operation, not for profiling or sale to third parties.
Services outside mahkotawd — such as your GoPay or DANA wallet app, or your mobile network — operate under their own privacy terms. Once data leaves our platform boundary, their policies apply. We cannot answer questions about how those services handle your data.
You have practical choices about the data we hold on your account. Reviewing your own records is the starting point — your transaction history, account details and contact information are all visible after you log in to your account dashboard. If any detail is incorrect, you can request a correction through our support channel; we will verify the request against your account and update the record accordingly. If you want to raise a question about how a specific piece of data is being used — for example, why a particular session log was retained, or how a GoPay transaction reference is stored — you can submit that question directly to our support team. We aim to respond with a clear, specific answer rather than a generic policy reference. If you decide to close your account, you can request that we review what data we hold and action any deletion that does not conflict with our legal retention obligations under applicable Indonesian law.
Log in to your account dashboard to see transaction history, wallet records and account details. The current state of your data is shown there in real time without needing to contact support first.
If your registered contact details or wallet information are out of date, contact our support team with the correct information. We verify the change against your account before updating it.
Any question about how a specific record — a QRIS transaction log, a session token, a support ticket — is stored or used can be sent to our support contact. We address the specific record, not just the general policy.
If you choose to close your account, you may request a review of your stored data. We will confirm what we hold and process deletion where permitted under applicable local law and regulatory retention requirements.
If you have a question about your data or this policy, the support paths below connect you directly to the team that can answer it. Each route handles a different kind of query — pick the one that matches your situation.
Open the chat widget from any page on mahkotawd to raise a privacy or account data question. This is the quickest path for transaction-record queries tied to GoPay or QRIS.
For written requests — data correction, account review, or a formal query about retention — email our support address found in your account dashboard after login. We respond to each request specifically.
The account dashboard is the first place to check your own records before contacting support. Your DANA deposit history, wallet references and session data are shown there and are always the most current view.
The way we manage your data is built around a few clear principles: collect what is needed, hold it securely, and give you a real path to act on it. We do not sell account data or share transaction records with advertising networks. Session data tied to your mobile access or desktop login is used only for platform operation and access security.
We use cookies and session tokens to keep your login stable and to detect unusual access. These are functional, not tracking. You can review cookie settings in your browser, though disabling them may affect account login behaviour on mobile access.
Access to your account data inside our systems is restricted. Support staff can view what is needed to resolve your query — transaction references, wallet identifiers — but not your full payment credentials, which remain with GoPay, QRIS or DANA directly.
Account and transaction records are held for as long as your account is active and for a defined period after closure, as required by applicable regulations. The specific retention period for each data category is available on request through our support channel.
If we update this policy, the revised version is published on this page with the change date noted. Continued use of your account after a published change means you have seen the updated terms. If you disagree with a change, contact support to discuss your account options.
Real questions about how mahkotawd handles your data, your rights and your options — answered directly below.
We record the transaction reference, the GoPay wallet identifier linked to your account, and the deposit amount. We do not store your GoPay login credentials or PIN — those remain with GoPay. The record we hold is for your transaction history and any dispute follow-up.
Your account dashboard shows your transaction history, wallet references and registered account details after you log in. For a full data summary — including session logs or support correspondence — submit a request through our support team and we will compile it for you.
Contact our support team through live chat or email with the correct information. We verify the update against your account before changing the record. For wallet-linked details like a QRIS or DANA reference, we may ask for a verification step to protect your account.
We do not share your account or transaction data with advertising networks or unrelated third parties. Data passes to payment providers like GoPay, QRIS or DANA only as required to process your transaction. Each of those providers operates under their own privacy terms.
Records are retained for a period after account closure as required under applicable regulations. The exact period depends on the data category and local legal requirements. You can request a breakdown of what we hold and the applicable retention period via our support email.
Contact our support team immediately via live chat — this is the fastest path. Give us your account identifier and describe what you noticed. We will review recent access logs and session data tied to your account and follow up with specific findings rather than a generic response.