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These terms set out what you agree to when you access mahkotawd — covering your account, the transactions you make, and how we handle the services available where local law permits. Read through each section before you confirm registration; the rules here apply each time you log in.
By creating an account on mahkotawd, you accept the terms stated here. These terms apply to account registration, wallet transactions including GoPay and QRIS deposits, access to game lobbies, and any support interaction you initiate. Availability of services depends on local law and is accessible only in eligible regions. We may update these terms when our services change; we will notify you through your registered account before any material update takes effect. You are responsible for keeping your login credentials private. Any session opened under your credentials is treated as authorised by you. Where a transaction is processed — whether via GoPay, QRIS, or another configured payment rail — the record is attached to your account and visible in your transaction history. Do not share your account with another person; each account is issued to one individual. If you believe your account has been accessed without your knowledge, contact our support team without delay. Continued use of the platform after a terms update constitutes acceptance of the revised version.
GoPay transactions are processed under your account wallet. Each deposit or withdrawal using GoPay is logged in your transaction history and tied to the account you registered.
QRIS payments are accepted where your bank or e-wallet supports the standard. The amount is credited to your account wallet once the transaction clears on our end.
DANA deposits follow the same account-wallet path. The credited amount shows in your wallet balance; from there you can access game lobbies or request a withdrawal.
Not every interaction with mahkotawd is governed by the same rule. This section clarifies which activities fall inside these terms and which are handled separately — so you know exactly where to look when a question comes up.
Logging in, updating your profile, and managing security settings all fall under these terms. You are responsible for keeping your access details safe and for any activity recorded under your session.
Deposits and withdrawals processed through GoPay, QRIS, or DANA are covered here. Transaction records are stored in your account and subject to the rules set out in the payments section of these terms.
Game content supplied by JDB, PlayStar, Microgaming, CQ9 and Spadegaming is governed by those studios' own content terms. We make their titles available in the lobby; we do not control the underlying game logic.
External links, partner pages or third-party payment processors operate under their own policies. These terms do not extend to services outside the mahkotawd domain — check the third-party terms directly before proceeding.
These terms are not one-directional. You have a set of practical actions available to you at any point while your account is active. You can review your transaction history directly in the account dashboard after login — every deposit, withdrawal and wallet movement is listed there with a timestamp. If any personal detail on your account is incorrect, you can update it through the account settings page; for details that require verification, our support team can walk you through the correction process. If a transaction appears in your history that you do not recognise, raise it with support as soon as you notice it — include the transaction ID shown in the record. Questions about how these terms apply to a specific situation can be submitted to our support team in writing. We keep a record of support interactions so that follow-up is consistent and traceable.
Open your account dashboard after login to see a full list of your wallet movements. Each entry shows the payment method used, the amount, and the date.
Go to account settings to update information you can edit directly. For fields that require verification, contact support — they will tell you what documentation is needed.
If a transaction record does not match what you intended, note the transaction ID from your history and contact support. Do this promptly; older disputes are harder to trace.
You can ask us in writing to explain how a specific clause applies to your situation. We will respond through the same channel you used to contact us.
If you have a question that these terms do not clearly answer, or if you need to raise a concern about your account, wallet, or a specific transaction, reach out through one of the paths below. Our support team handles account and policy queries — not game results or provider decisions, which are governed by the studio's own rules.
The live chat option is accessible from your account page after login. Use it for immediate account or transaction questions tied to these terms.
For written policy queries or dispute records, email our support address listed in the contact section of your account. We reply to the email you registered with.
The help page inside your account lists common policy questions and links to the relevant section of these terms. Start there before contacting support directly.
We approach these terms with the same practicality we apply to the account-to-wallet path: clear rules, traceable records, and a direct line to support if something does not add up. Your account data is stored securely; we do not share personal information with third parties outside what is required to process your transactions through GoPay, QRIS, or DANA. Cookie use on the site is limited to session management and account authentication — you can review cookie behaviour in your browser settings. Retention of transaction records follows the period required by our operating terms; after that window, records are deleted from active storage. If you want to know what data we hold on your account, contact support in writing and we will provide a summary.
Personal account data is used only to operate your account and process transactions. We do not sell account data. Access is limited to team members who need it to resolve support requests.
We use session cookies to keep you logged in and to remember your account preferences. No advertising cookies are set without your consent. Manage this in your browser settings.
Your account password and login are your responsibility. We will never ask for your password in a support message. If you receive a suspicious request, report it to our team immediately.
When these terms change materially, we send a notice to your registered contact before the change takes effect. The current version is always available on this page; the date of last revision is shown at the bottom.
Common questions from account holders about how these terms work in practice — covering your rights, your data, account access and how to get help when you need it.
The current terms are always on this page. We update the revision date at the bottom each time a change is made. If a material change is coming, you will also receive a notice through your registered account before it takes effect.
Yes. Any transaction processed through GoPay or QRIS under your account is governed by these terms. The record appears in your account transaction history, and any dispute about that transaction should be raised with our support team using the transaction ID shown there.
Transaction records are retained for the period required under our operating terms, then removed from active storage. Personal profile data is deleted following account closure, subject to any retention requirements that apply in your eligible region under local law.
No. Each account is issued to one individual. Any session opened under your login is treated as authorised by you. If you believe someone else has accessed your account, contact support immediately and we will walk you through the next steps.
Open your transaction history from the account dashboard after login. Find the entry you want to query, note the transaction ID, and contact our support team in writing. Providing the ID and the date of the transaction speeds up the review process.
Yes. For any material change to these terms, we send a notice to your registered contact before the updated version takes effect. Continuing to use your account after that date means you accept the revised terms. You can also check this page at any time to see the version currently in effect.